---
title: Guarantee | Expert Credit Care
description: Get results or your money back! Our 60-day guarantee ensures credit improvement with The Credit Repair Kit™—or receive a refund. No risk, just results!
---

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# 60-Day Money-Back Guarantee

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## Terms and Conditions

At Expert Credit Care, LLC (“Company”), we are committed to helping you achieve real credit improvement through The Credit Repair Kit™ (“Product”). We stand by our system and offer a 60-day, results-based money-back guarantee under the following terms and conditions:

 

## Eligibility Requirements

To qualify for a refund, the purchaser (“Customer”) must:

1. **Obtain a personal credit report** from at least one of the three major credit bureaus (Experian, Equifax, or TransUnion) within 21 days of purchase.
2. **Implement at least one credit improvement strategy** from The Credit Repair Kit™ or dispute at least one negative item with a credit bureau within the first 30 days.
3. **Provide reasonable proof of effort**, including dispute letters, submission confirmations, or other documentation showing the steps taken.

 

## What Qualifies as “Credit Improvement”?

If, after **60 days**, you see **no positive change** in your credit score or credit report **from at least one major bureau**, you are eligible for a full refund.  
A **positive change** includes:

- An increase in your credit score, regardless of the amount.
- Removal or correction of a negative item.
- Improved credit utilization ratio, as reflected on your updated report.

 

## Verification Process

To request a refund, you must:

1. **Submit a request** to **customercare@expertcreditcare.com** within **ten (10) days** after the 60-day period ends.
2. **Include the following documentation:** 
     - Proof that you accessed your credit report within 21 days of purchase.
     - Documentation of your credit repair efforts (dispute letters, submission confirmations, etc.).
     - A copy of your original credit report and an updated credit report from the same bureau showing no improvement.

The Company **will review all submitted documents** before approving a refund.

 

## Exclusions & Limitations

A refund will **not** be granted if:

- You fail to take the required steps within the specified timeframe.
- Your credit score does not improve due to **external factors beyond our control**, including but not limited to: 
    - Late payments, collections, or new derogatory marks.
    - Increased debt or changes in credit utilization.
    - Bankruptcy filings or legal judgments.
- You initiate a chargeback or payment dispute **before completing the refund process.**

 

## Refund Processing

If your refund is approved, we will process it within **10 business days** to your original payment method.

 **Partial Refund Option:**

- If you made a **good-faith effort** but did not meet all eligibility requirements, we may, at our discretion, offer a **partial refund** instead of a full one.

 

## Need Help?

If you have questions or need assistance, please reach out to **customercare@expertcreditcare.com** before requesting a refund. We’re happy to help!

By purchasing and using **The Credit Repair Kit™**, you acknowledge and agree to these terms.

 

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Email: [customercare@expertcreditcare.com](mailto:customercare@expertcredit)

 

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